LRG GPO –  Privacy Policy Effective Date: 11/15/2025 Last Updated: 11/15/2025 LRG GPO uses phone communication and outbound dialing systems to contact prospective members, existing members, vendors, and partners. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through phone calls, dialer systems, SMS, and related telephony tools. 1. Purpose of Phone Communications We use phone calls, SMS, and automated dialing tools to: Provide information about LRG GPO membership Respond to inquiries Verify business information Deliver onboarding or support Share program updates, savings opportunities, or vendor changes Conduct follow‑ups or appointment scheduling We do not sell personal information or phone numbers. 2. Information We Collect When we call or receive calls, we may collect: 2.1 Contact Information Business phone number Mobile phone number Business name Contact name and title 2.2 Call Metadata Call duration Call time and date Call outcome (answered, missed, voicemail, etc.) Notes related to the conversation 2.3 Call Recordings (If Applicable) We may record calls for: Quality assurance Training Compliance Dispute resolution If recording is active, we provide notice as required by law. 3. How We Use Dialers & Telephony Tools LRG GPO may use: Manual dialers Click‑to‑call systems Cloud‑based softphones CRM‑integrated dialers Call tracking and analytics tools These tools help us: Improve call efficiency Maintain accurate records Ensure compliance with calling laws Provide better service to members We do not use predictive dialers or robocalls. 4. Legal Basis for Calling We place calls under one or more of the following legal bases: Business relationship or legitimate interest (B2B outreach) Consent, where required Contractual necessity (supporting active members) Compliance with federal and state telemarketing laws, including: Telephone Consumer Protection Act (TCPA) Telemarketing Sales Rule (TSR) State‑specific calling regulations We honor all opt‑out requests. 5. Sharing of Information We may share limited information with: 5.1 Telephony Providers To place or receive calls, we may use third‑party providers such as: VoIP carriers Dialer platforms CRM telephony integrations These providers only receive the data necessary to perform their services. 5.2 Compliance & Security Vendors For fraud prevention, call analytics, or compliance monitoring. We never sell or rent personal information. 6. Data Retention We retain call logs, notes, and recordings only as long as necessary for: Business operations Compliance Quality assurance Retention periods vary by data type but generally range from 12–36 months, unless required otherwise by law. 7. Security Measures We implement administrative, technical, and physical safeguards to protect telephony data, including: Encrypted call recordings (where applicable) Access controls Secure CRM storage Vendor security reviews No system is 100% secure, but we take reasonable steps to protect your information. 8. Your Rights Depending on your state or jurisdiction, you may have the right to: Request access to your information Request correction or deletion Opt out of future calls Request that recordings not be stored To exercise these rights, contact us at: 615-988-6393 9. Opt‑Out Policy If you no longer wish to receive calls from LRG GPO, you may: Tell the caller directly Reply “STOP” to SMS messages Email us at info@lrggpo.com Call 615-988-6393 We will honor all opt‑out requests promptly. 10. Updates to This Policy We may update this policy periodically. The “Last Updated” date will reflect the most recent changes.